2. We respect your rights to privacy under the Privacy Act 1988 (Cth) (Privacy Act) and so in accordance with this Act, we are compliant with its requirements in respect of the collection, management and disclosure of your personal information.
3. We also uphold your rights to privacy if you are based in the European Union, in accordance with the General Data Protection Regulation (GDPR) (EU).
4. If you do not wish to provide personal information to us, then you do not have to do so. However, this may affect your use of this Site or any products and services offered on it.
What is your personal information?
What information may we collect from you?
7. You may provide basic personal information to enable us to perform our business activities and functions, to provide the best possible quality of customer service, send you information you have requested, provide information and updates, or give you access to protected areas of our website.
9. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preferences, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
10. We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
How we use your personal information.
11. Leanne Knowles will use personal information only for the purposes that you consent to. This may include to: process your product or service order; provide you with products and services during the usual course of our business activities; administer our business activities; manage, research and develop our products and services; communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and investigate any complaints.
12. At any time you may opt-out of receiving communications from us by contacting us (see the details below) or by using opt-out facilities provided in the communications and we will then ensure that your name is removed from our subscription/mailing list.
Security of your personal information
13. Leanne Knowles is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
14. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
15. Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.
16. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed or when we are no longer required by Law to retain it (whichever is the later).
17. As our website is linked to the Internet, and the Internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the Internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Disclosure of your personal information
19. We may disclose your personal information to any other organisation for any authorised purpose with your express consent, or to comply with any law, regulation, court order, judgement, subpoena, or in cooperation with any governmental authority.
20. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith and where we have sought to maintain confidentiality.
What happens if we can’t collect your personal information?
23. If you do not provide us with the personal information described above, some or all of the following may happen; we may not be able to provide our products or services to you, either to the same standard or at all; we may not be able to provide you with information about services that you may want, including information about special promotions; or we may be unable to tailor the content of our website to your preferences and your experience of our website may not be as enjoyable or useful.
Site User Tracking Experience
24. We may use tracking software to review and improve your experience of our Site. In particular, we may use Facebook, click funnels, and Google Analytics Advertising products: Remarketing with Google Analytics and Google Analytics Demographics and Interest Reporting. Google Analytics collects data about our Site traffic via Google Advertising cookies and anonymous identifiers. Data collected via these Google products is not linked with any personally identifiable information you submit while on our Site. If you wish to opt out of the Google Analytics data collection, you may do so on Google’s Site at https://tools.google.com/dlpage/gaoptout/.
26. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.
Links to other sites
Groups and forums
28. If you participate in a discussion forum, chat room or webinar, you should be aware that the information you provide there will be made broadly available to others, potentially inside or outside Leanne Knowles, who have access to that discussion forum or chat room. Also, please recognise that individual forums and chat rooms may have additional rules and conditions. Each participant’s opinion on a forum or chat room is his or her own and should not be considered as reflecting the opinion of Leanne Knowles.
29. Please be advised that for any forums or Webinars you attend, recordings can be enabled by a meeting or webinar host. By signing up for any of Leanne Knowles’, or any other host authorised by Leanne Knowles’, webinar services or otherwise using them in any way, including without limitation by attending any Leanne Knowles meeting or webinar, you expressly acknowledge that we may make and store Recordings for meetings or webinars, and may make such recordings available to hosts and other Attendees at the direction of Leanne Knowles. If you do not want to be recorded, you can choose to leave the meeting or webinar.
How long do we retain this data for?
30. We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
31. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
32. By Law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for five years for Australian tax Law purposes.
33. In some circumstances you can ask us to delete your data; see your legal rights below for further information.
34. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your legal rights under the General Data Protection Regulation (GDPR) for the European Union
35. Leanne Knowles will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.
36. We process your information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.
37. We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data we collect and how we use it.
38. We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.
39. We will process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.
40. If the General Data Protection Regulation applies to you because you are in the European Union, you have rights under data protection Laws in relation to your personal data:
The right to be informed how we use your personal data;
The right of access to your personal data (we will provide you with a free copy of it upon request)
The right to rectification –to correct personal data if it is incomplete or inaccurate;
The right to erasure – also known as the ‘right to be forgotten’ where in certain circumstances you can ask us to delete the personal data we have about you (unless there’s an overriding legal reason we need to keep it);
The right to restrict processing – in certain circumstances you can ask us to suspend processing personal data;
The right to data portability – you can ask us for a copy of your personal data in a common format (for example, a .csv file) for your own use;
The right to object – you can object to us processing your personal data (for example, if you object to us processing your data for direct marketing); and
Rights in relation to automated decision making and profiling – that’s a right you have for us to be transparent about any profiling we do, or any automated decision making.
41. These rights are subject to certain rules around when you can exercise them.
42. Please contact us at any time to exercise any of the rights under the
How can you access and correct your personal information?
43. You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information.
44. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
45. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires correction. If we do not agree that there are grounds for correction, then we will add a note to the personal information stating that you disagree with it.
What is the process for complaining about a breach of privacy?
49. If you believe that your privacy has been breached, please contact our Data Protection Officer by email on email@example.com and provide details of the incident so that we can investigate it. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by the Privacy Act and/or GDPR, if applicable).